Tuesday, Mars 23 2010
Important message

Please take note that our new billing software will be put in place as of April 2 2010. This will allow us to improve and regroup all of the services on one bill. Should an error occur, please contact the accounting department at 450.377.1898 or 514.380.1898 ext 235.

Tuesday, December 01 2009
Municipal 911 Tax

Establishing the context

The government of Quebec has adopted a regulation in June 2009, all customers of a telephone service either wire line, voice over IP or wireless are held to contribute to the financing of the 9-1-1 emergency centers and it was decided that this measurement would take the form of a municipal tax. The amount of $ 0.40 per month will be charged to wire line, voice over IP or wireless customers, this municipal tax will come into effect as of December 1, 2009. The telephone service providers must collect the tax and remit the proceeds to the Ministry of Revenue. It should be noted that the tax aims only the municipalities where the 9-1-1 service is available and also all wireless subscribers.

Questions and answers

Why is the government of Quebec imposing a municipal tax for the 9-1-1?

The government of Quebec wishes that all customers of a telephone service either wire line, voice on IP or wireless who can use the 9-1-1 service contribute to the financing of the call centers like those in Quebec, Montreal and in others provinces.

Does this new tax apply only to Quebec?

Yes. This new tax was initiative by the government of Quebec and applies only to customers in Quebec.

As of which date will customers be invoiced for this new tax?

Invoicing will begin as of December 1, 2009.

Will this new municipal tax of 0,40 $ be entirely preserved by Rocler?

Not. Rocler is held to collect, on behalf of the government of Quebec, the amount of 0,40 $ which represents the municipal 9-1-1 tax. On the other hand, Rocler will preserve only 0,04 $ of this amount for its administrative expenses. The 0,36 $ remainder will be sent to the Ministry of Revenue which they will be redistribute the sums to finance the 911 call centers everywhere in the province.

Are all the telephone service suppliers held to collect this new municipal tax 9-1-1 from their customer?

Yes. All telephone service suppliers of either wire line, voice over IP or wireless are obliged to collect as of December 1, 2009 this new tax of 0,40$, without exception.

How will Rocler present this new tax on the invoice of the customer?

As of December 1, 2009, the customers will be able to see on their invoice a new line made out as follows:
Municipal tax 9-1-1 .................... 0,40 $

Where can I get more information?

The government of Quebec has created a toll free number which is 1-888-653-3911, and a website, http://www.agence911.org in order to provide further information to customers.

Tuesday, November 10 2009
Maintenance work

Important message,

Please note that on the night of Sunday, November 15th to Monday the 16th, there will be an outage on email servers,
This break will be after 23 hours and the service should return to function around 3 in the morning.
We must perform maintenance work that we will improve the capacity of our servers.
Thank you for your understanding.

Thursday, Mars 26 2009
Good news for all our customers.

In order to offer you a better service adapted to your needs, Rocler Technologies is doubling the incoming e-mail capacity.
Indeed, you will now be able to receive more emails, without exceeding your limit.
The update will be done on March 28 2009 during the night, which will cut the service for a few minutes. Modification will be effective as of March 30th 2009.

Tuesday, Mars 11 2008
Voice over IP is now available !

Voice over IP that is now offered by Rocler Technologies, it is a complete telephone service that allows you to connect your phone to your high-speed Internet connection rather than your usual phone line.

For a long time now, we connected the phone or phones to a phone wall jack. Well now! You have a choice. With IP telephony, this means that the voice is sent from one phone to another via the Internet. This is not to call with your PC even if it is possible, but through your normal phone, the good old telephone we currently use.

It is no longer necessary to pay for a traditional phone line.

Your telephone line is expensive? No longer !
Finish with outrages bills and stars services 5 $ each.